Question 1

What's the difference between a standard clean and deep clean?

Accepted Answer

A standard clean is designed for recurring maintenance on your property keeping it clean, tidy and hygienic. We offer weekly or bi weekly services to ensure your home stays pristine. In comparison, our deep clean service is a more in depth service that targets accumulated grime, dust and neglected areas of your home.

Key differences in service scope:
 • Standard Cleaning: Focuses on visible surfaces, including dusting furniture, vacuuming floors, wiping kitchen counters, and basic sanitization of bathrooms and high-traffic areas.
 • Deep Cleaning: Includes all standard tasks plus intensive detailing of baseboards, door frames, grout scrubbing, bathroom vents, and deep-grease removal from appliances and vent hood exteriors.
 • Restoration vs. Upkeep: While standard cleaning prevents mess from building up, a deep clean removes years of "invisible" buildup and is recommended 2–4 times annually or before starting a recurring service.

Question 2

Do I need to be home during my house cleaning, and how is my key secured?

Accepted Answer

No, you do not need to be home during your service. As a local Calgary owner-operator, Our operations team manage all home access to ensure total security. Whether you use a lockbox, a hidden key, or a front-desk buzz-in, we follow a strict "Safety First" protocol so you can return to a clean, secure home without having to adjust your workday.
Our 2026 Home Access & Security Standards:
 • Confidential Key Coding: we use a simple, "blind" coding system for all physical keys. Your address and name are never written on your key tag, ensuring that only our team can know which home the key belongs to.
 • Direct Communication: we provide a personal text notification the moment we arrive and a second alert once your home is cleaned and the door is locked, giving you real-time peace of mind.
 • Vetted & Local: we are a fully insured and background-checked Calgary resident company. We will always treat your home with respect and security backed by local references you can verify.

Question 3

What happens if something is damaged during my cleaning?

Accepted Answer

Accidents are rare, but We believe in total transparency and taking immediate responsibility if they occur. As a locally owned Calgary business, we treat your home with the highest level of care. If any damage happens during a service, you will be notified immediately and work directly with you to ensure the item is repaired or replaced.
Our 3-step damage and peace-of-mind policy:
 • Immediate Notification: we will never leave you to "discover" a broken item. If an accident happens, we will text or call you immediately during the service to inform you and provide photos.
 • Repair or Replacement: For minor items, we will cover the cost of a replacement or professional repair. For larger concerns, our business carries comprehensive business liability insurance to ensure your property is protected.
 • Proactive Prevention: We take extra precautions around high-value items like electronics, heirlooms, and delicate surfaces. If you have specific "high-care" items, just let us know, and we will add them to your custom "handle-with-care" list.

Question 4

Can I customize my house cleaning checklist for specific rooms or priorities?

Accepted Answer

Yes. We offer personalized cleaning plans that allows us to focus our time where you need it most. Whether you want a "top-to-bottom" clean of your entire home or prefer that we prioritize high-traffic areas like the kitchen and bathrooms while skipping guest rooms, we will work with you to create a checklist that fits your specific needs and budget.
How we customize your service:
 • Priority-Based Cleaning: You can provide a "Must-Do" list for every visit. This ensures that your top priorities, like floors, pet areas, or kitchen surfaces are always handled first.
 • Rotational Tasks: We can set up a schedule where we maintain your main living areas weekly but rotate "deep-clean" tasks (like baseboards or appliance interiors) on a monthly basis.
 • Room Exclusion: If you have a home office with sensitive documents or a nursery where a baby is sleeping, We can easily exclude specific rooms from the checklist to respect your privacy and schedule.

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